Terms and Conditions
Welcome to Coachmate. These terms ensure a professional and productive learning environment for all students in Years 7–12. By booking a session, you agree to the following terms and conditions.
Services and Pricing
Coachmate provides personalised 1-on-1 tutoring sessions. Sessions are held either online via Zoom or in-person.
Rates: Pricing is based on the bundles listed at the time of purchase (e.g., discounted 5-hour bundles).
Bookings & Payments
Scheduling: All sessions must be booked in advance via the website portal.
Payment: Full payment is required at the time of booking through our secure payment processor (Stripe).
Attendance & Conduct
Punctuality: Sessions run for a strict 60 minutes. Please arrive or log in on time.
Technical Readiness: For online lessons, students are responsible for ensuring their technology and internet connection are ready before the start time.
Safety & Standards: Coachmate maintains a valid Working With Children Check (WWCC) to be held by all tutors. While Coachmate strives for excellence, Coachmate does not provide specific grade guarantees.
Cancellations & Rescheduling
24-Hour Rule: Cancellations or rescheduling requests must be made at least 24 hours in advance.
Late Cancellations: If a session is cancelled with less than 24 hours' notice, the full lesson fee will be charged (or the credit forfeited).
Illness/Emergencies: Cancellations due to illness with less than 24 hours' notice will not be charged and can be rescheduled.
Refunds: No refunds are provided once a session or bundle has commenced.
Liability Limits
Coachmate provides tutoring with reasonable care and professional diligence. However, Coachmate is not responsible for specific academic results, exam performance, or any indirect losses.
Ending the Agreement
Either party may end the tutoring relationship with 48 hours' notice. Any outstanding dues must be settled immediately upon termination.
Governing Law: NSW Law applies.
Last Updated: March 2026